Phone: 13 28 65   Website: www.ato.gov.au/Individuals/

This website contains general information relating to your tax return, linking myGov to the Australian Tax Office, investments and assets, Medicare and private health insurance, superannuation, reporting scams, support in difficult times, as well as online tools and calculators.

Phone: 1800 245 965   Website: www.servicesaustralia.gov.au/individuals/services/centrelink/grandparent-advisers/how-we-can-help

Grandparent Advisers can tell you about payments and support services based on your needs. They can give you information about Centrelink, Medicare or Child Support. They can also refer you to federal, state and community services in your area. Grandparent Advisers can help you and your family while you adjust to your change in circumstances. If you need additional support they can book your appointments with - social workers - Multicultural Service Officers - Indigenous Service Officers - Financial Information Service officers or Community Engagement Officers.

Phone: 1800 007 007   Website: ndh.org.au/

Financial counselling helps you manage your debts and get your finances back under control. This financial counselling service is free, confidential and independent. It’s a not-for-profit, community-based service that’s available to people in Australia suffering financial difficulty.

Phone: 13 64 57   Website: goodshep.org.au/services/nils/

No Interest Loans (NILs) provide individuals and families on low incomes with access to safe, fair and affordable credit. NILs is offered by 170 local community organisations in over 600 locations across Australia. Chances are there’ll be a local NILS provider near you or one who can help over the phone. No Interest Loans are for the purchase of essential goods and services such as car repairs, medical and dental expenses, education essentials like laptops and books, household items like fridges and washing machines, and other requested items like household furniture and repairs. Loans cannot be used to pay for food, rent, bills, cash or debts. Eligibility criteria apply.

Website: www.servicesaustralia.gov.au/individuals/topics/advance-payment/30201

You may get part of your income support payment or Family Tax Benefit (Part A) early. This is an advance payment. You pay it back later out of your payments from Centrelink. There is a limit on how much money Centrelink can advance you. The amount depends on what kind of payment you get. Eligibility criteria apply. Contact your regular payment line and say you want to apply for an advance.

Phone: 1300 121 130    Website: householdrelief.org.au/

Household Relief is a free, friendly, confidential service available for Australian households financially impacted, in any way, since 1 February 2020 due to Covid-19. Have you or your partner’s income reduced (due to job loss, reduced hours, lockdown restrictions, awaiting test results, contact tracing or illness)? Have you incurred additional expenses due to Covid-19? Has your ex-partner’s reduced income impacted your household? Eligibility criteria apply.

Website: moneysmart.gov.au/

Moneysmart is brought to you by the Australian Securities and Investments Commission (ASIC), the corporate, markets, financial services and consumer credit regulator in Australia. They're committed to helping Australians of all ages, backgrounds and incomes to increase their financial wellbeing and build a better life. Through the Moneysmart website they - encourage saving - provide simple steps for the 1 in 3 people who feel stressed and overwhelmed by money - encourage informed use of financial products and services - increase retirement preparedness - provide specialist support for priority audiences.

Website: www.scamwatch.gov.au/

Scamwatch is run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and small businesses about how to recognise, avoid and report scams, as well as where to get help. The ACCC does not give legal advice and is unable to offer assistance in individual cases or to investigate each scam reported to us.