Useful Links
Category: COVID-19 Support
View all categories13 HEALTH
Phone: 13 43 25 84 Website: www.qld.gov.au/health/contacts/advice/13health
For health advice, including an over-the-phone nurse assessment of your symptoms call 13 HEALTH (13 43 25 84). 13 HEALTH (13 43 25 84) is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call. 13 HEALTH provides qualified health advice—it is not a diagnostic service and should not replace medical consultation. In an emergency always dial 000.Doctors and Testing Locations
Food and Essentials
Phone: 1800 173 349 Website: www.qld.gov.au/community/disasters-emergencies/queensland-disasters/novel-coronavirus-covid-19
If you are in quarantine and need food or other essential supplies, call the Community Recovery Hotline: 1800 173 349.Financial Support from the Australian Government
Phone: 132 468 Website: www.servicesaustralia.gov.au/individuals/news/more-financial-support-people-affected-coronavirus
If you need information about the Australian Government’s support for people impacted by COVID-19, including Economic Support Payments and allowances for people who are in self-quarantine and can’t work, visit the Services Australia website or call 132 468.National Coronavirus Helpline
Phone: 1800 020 080 Website: www.health.gov.au/contacts/national-coronavirus-helpline
Call this line if you are seeking information on Coronavirus. The line operates 24 hours a day, seven days a week.My Aged Care Clients
Phone: 1800 200 422 Website: www.myagedcare.gov.au/
If you are receiving My Aged Care services contact your service provider to seek support in the first instance. If you require assistance to find the contact number for your service provider, call the Seniors Enquiry Line on 1300 135 500. Alternatively, you can call the My Aged Care contact centre on 1800 200 422.NDIS
Phone: 1800 800 110 Website: www.ndis.gov.au/contact
If you are receiving NDIS services contact your service provider to seek support in the first instance. Alternatively, you can all The NDIS Contact Centre on 1800 800 110.Lifeline
Phone: 13 11 14 Website: www.lifeline.org.au/get-help/topics/mental-health-and-wellbeing-during-the-coronavirus-covid-19-outbreak
It is extremely important to seek out help if you feel you need it. Lifeline is there to offer support to you and listen. Lifeline are committed to ensuring their services continue as normal during this time. • 13 11 14 will continue to be operating 24 hours a day, 7 days a week • Lifeline Text 0477 13 11 14 will continue to operate 6pm – midnight (AEDT), 7 nights a week • Lifeline webchat will continue to operate 7pm – midnight (AEDT), 7 nights a weekBeyond Blue
Phone: 1300 22 4636 Website: www.beyondblue.org.au/the-facts/looking-after-your-mental-health-during-the-coronavirus-outbreak
Beyond Blue will offer free counselling by mental health professionals for all people in Australia 24/7, both online and over the phone. It will also provide free and easily accessible information and advice around coping with COVID-19, isolation and connection, workplace and financial hardship, and how best to support the mental health of loved ones. The service will be continually updated with new information, and enhanced with other tools and supports, over the coming weeks and months.Emergency and Temporary Accommodation
Website: www.qld.gov.au/housing/emergency-temporary-accommodation
Information and links to services offering emergency and temporary accommodation.Kids Helpline
Phone: 1800 55 1800 Website: kidshelpline.com.au/coronavirus
If you're feeling stressed, worried or anxious, Kids Helpline is here for you. They have been a bit busier than usual, so there might be a longer wait to speak to a counsellor.DVConnect Womensline
Phone: 1800 811 811 Website: www.dvconnect.org/womensline/
DVConnect Womensline is a statewide telephone service offering free professional and non-judgemental telephone support to women who are experiencing domestic or family violence. They can help women obtain safe refuge accommodation, confidential counselling and referral to other services. 24 hours a day, 7 days a week.DVConnect Mensline
Phone: 1800 600 6363 Website: www.dvconnect.org/mensline/
DVConnect Mensline is a statewide telephone service offering free confidential counselling, referral and support to men affected by domestic and family violence. 9am - 12 midnight, 7 days a week.1800 RESPECT
Phone: 1800 737 732 Website: www.1800respect.org.au/
1800RESPECT is a national service providing confidential information, counselling and support to people impacted by sexual assault, domestic or family violence and abuse. 24 hours a day, 7 days a week.Elder Abuse Prevention Unit
Phone: 1300 651 192 Website: www.eapu.com.au/
The Elder Abuse Prevention Unit promotes the rights of older people to live free from abuse. It operates Queensland's Elder Abuse Helpline, which is a first port-of-call for support, referrals and information. It provides free assistance to anyone who experiences, witnesses or suspects the abuse of an older person by someone they know and trust. When you call the helpline, you may remain anonymous if you choose. Your call will be confidential and staff will operate with an older person focus, giving you the time to talk things over at your own pace. The helpline is not a crisis line, reporting agency, investigation service and does not undertake case work, however we may be able to refer you to agencies who do all of those things.Suicide Call Back Service
Phone: 1300 659 467 Website: www.suicidecallbackservice.org.au/
Phone and online counselling is seen by many to be a helpful alternative to traditional face-to-face counselling because of its less confronting approach. Their professionally trained counsellors have specialist skills in working with suicide-related issues and they can help you to work through the pain and distress you may be feeling. In an emergency read their advice for what you can do if you are with the person at risk, or if the person at risk has called you. If someone’s life is in danger or there is an immediate risk of harm, call emergency services on 000.Headspace
Phone: 1800 650 890 Website: headspace.org.au/eheadspace/connect-with-a-clinician/
eheadspace is a confidential, free and secure space where young people 12 - 25 or their family can chat, email or speak on the phone with a qualified youth mental health professional. Visit the eheadspace website or call 1800 650 890. If you are in an emergency situation or need immediate assistance, contact emergency services on 000. If you need to speak to someone urgently, call Kids Helpline 1800 55 1800 or Lifeline 13 11 14.Advice for carers to support children - Dept. of Education
Website: education.qld.gov.au/student/Documents/coronavirus-fact-sheet-for-parents-and-carers.PDF
This fact sheet by the Department of Education contains tips to help parents and carers have calm conversations with their children about Coronavirus – ensuring they have accurate information and their mental health and wellbeing is supported.Learning@home Website
Frequently asked questions for caregivers - Dept. of Education
Website: qed.qld.gov.au/about-us/news-and-media/novel-coronavirus/frequently-asked-questions-for-parents
Frequently asked questions for caregivers relating to school, kindergarten and day care provided by the Department of Education.Translated Coronavirus Resources - Australian Department of Health
Information for Consumers - ACCC
Federal Circuit Court of Australia - Information for parents and carers
Website: www.federalcircuitcourt.gov.au/wps/wcm/connect/fccweb/about/covid/covid-faq/
Information for parents and carers going through the Federal Circuit Court.COVID-19 Family Guide - Raising Children Network
Website: raisingchildren.net.au/guides/coronavirus-covid-19-guide
Information for parents and carers on coronavirus (COVID-19) and protective hygiene, plus tips to help you and your family cope.Emergency Relief Program
Website: www.qld.gov.au/community/cost-of-living-support/emergency-relief-program
The Emergency Relief Program provides financial and/or material support to Queenslanders in financial crisis. The program provides support such as food vouchers, food parcels and third-party payments for vulnerable Queenslanders, and aims to prevent future financial crisis by referring people to appropriate financial and social support services. If you are struggling with unexpected financial pressures, and requiring financial support, you can seek assistance from one of the Emergency Relief services listed on the website link above.Australian Government Coronavirus COVID-19
Website: www.australia.gov.au/
This site is regularly updated to give you the latest Coronavirus news, updates and advice from government agencies across Australia.